Technical Support
Comprehensive technical documentation and resources
Technical Documentation
Indoor LED Display Product Specifications
5.2 MBDetailed specifications for the full indoor product range, including P1.2 to P4.0.
Outdoor LED Display Product Specifications
6.8 MBDetailed specifications for the full P4-P10 outdoor product series
LED Display Installation Guide
12.5MBDetailed installation steps, precautions, and tool checklist
Quick Installation Guide
3.2 MBQuick Installation Flowchart for Rental Screens
Control System User Manual
8.9 MBNovastar Control System User Guide
Daily Maintenance Guide
2.1 MBLED Display: Daily Maintenance and Troubleshooting
Frequently Asked Questions
Q:What is the lifespan of an LED display?
A: Under normal operating conditions, our LED displays have a lifespan of over 10 thousand hours. Actual lifespan may vary based on usage environment, frequency, and maintenance practices.
Q:What is the waterproof rating of outdoor screens?
A: Our outdoor LED display meets IP65 protection standards: fully dustproof and resistant to water jets from all directions, making it ideal for diverse outdoor environments.
Q:What should I do if my display has dead pixels?
A: If a single module fails, contact support for a replacement. We recommend regular inspections to address any issues promptly. Our 2-year warranty covers free repairs or replacements during the coverage period.
Q:How to choose the right pixel pitch?
A: Pixel pitch selection depends primarily on viewing distance. General recommendations: choose P2-P3 for distances of 3-5 meters, P3-P5 for 5-10 meters, and P5 or higher for 10 meters and beyond. Consult a technical advisor for specific guidance.
Q:What signal inputs does the display support?
A: Supports multiple signal inputs including HDMI, DVI, VGA, and DisplayPort. Optional 4K processor available. Features multi-screen split and picture-in-picture modes.
Q:How long is the warranty period? What services are provided?
A: Standard warranty period is 2 years, with free repair and replacement services during the warranty period. Paid repair services and technical support are available after the warranty expires. Extended warranty service is available as an option.
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